Reference

How premen4d Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, fund it via DANA, OVO or GoPay, and use our lobby — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay wallet info handled securelyNo data sold to third partiesYou control your account detailsContact us to request changes
premen4d How premen4d Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages and during every deposit flow — whether you are sending funds via DANA, OVO or GoPay. Cookies on our platform are used to keep your session active and to remember your lobby preferences; they are not used to track you across other websites. You can clear cookies through your browser settings at any time, though doing so will log you out of your current session. We review our security practices regularly and apply patches to account infrastructure as vulnerabilities are identified.

SSL Encryption

Every page you load after login is served over SSL. Your account credentials and wallet data are encrypted in transit, including during DANA, OVO and GoPay deposit flows.

Cookie Policy

We set session cookies to keep you logged in and functional cookies to save lobby preferences. No third-party advertising cookies are placed without your knowledge.

Data Retention

We keep your account data while your account is active. After closure, we retain records only as required by applicable law in eligible regions. You may request a summary of what we hold.

Account Access Requests

You have the right to ask what personal data we hold about you. Submit a request via live chat or support email with your account ID and we will respond within a reasonable period.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles privacy requests directly. Send your request with your registered account email so we can verify your identity before actioning anything. We aim to respond to all privacy-related queries within a reasonable timeframe.

Team online

Live Chat

Start a live chat session from the account dashboard. Identify yourself with your registered email and describe your privacy request clearly so we can act fast.

Email Support

Send a written privacy request to our support email. Include your account ID and the specific data action you need — correction, access or deletion.

Account Help Centre

Log into your account and navigate to Account Settings to update your contact details, linked wallet info or communication preferences without contacting support.

Common Questions About Your Privacy on premen4d

These are the questions we get most often about data, cookies, wallet information and account rights. If your question is not covered here, contact our support team directly from your account dashboard.

No. We never store your wallet PIN or password. We only record the transaction reference and wallet ID that the payment processor sends us to confirm a deposit was completed.

Only authorised team members with a legitimate operational reason — such as processing a withdrawal or resolving a support ticket — can access your account data. Access is logged and reviewed.

Yes. Submit a deletion request via live chat or email with your registered account ID. We will process it in line with applicable local law and confirm once the action is complete.

Session cookies keep you logged in while you browse the lobby. Clearing them via your browser will end your session immediately. No advertising cookies from external networks are placed on your account pages.

We share only the data that payment processors like DANA, OVO and GoPay need to complete a transaction. We do not sell or rent your data to advertisers or unrelated third parties.

Log in, go to Account Settings, and edit your email or linked wallet information directly. For wallet verification changes, you may be asked to confirm your identity through our support team first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.