Reference

What You Agree to When You Use premen4d

These terms govern every action you take on your account — from your first DANA deposit to how we handle disputes. Read them once so there are no surprises later; they apply to all account activity available in eligible regions under local law.

Applies to all account activityCovers DANA, OVO, GoPay top-upsSubject to local law eligibilityUpdated terms notified via account
premen4d What You Agree to When You Use premen4d
HOW WE OPERATE

What We Do to Keep Your Account Safe

Accountability runs through every part of how we manage accounts. From wallet verification to how long we retain your data, here is what we actually do — not just what we promise.

Wallet Verification Every DANA, OVO, and GoPay account linked to your profile must match the name on your registered account. Mismatches are flagged before a withdrawal is processed, not after.
Data Retention Policy We retain account data for the period required under applicable law. You may request a summary of what we hold by contacting support with your account ID and a written request.
Account Security Practices Login sessions are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately through the security settings tab.
Terms Change Notification When we update these terms in a material way, an in-account notification appears the next time you log in. You will see the change summary before you continue to the lobby.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question about your account, your wallet transaction, or your access rights, our support team handles queries directly. Reach us through the channels below — have your account ID ready when you do.

Team online

Live Chat

Start a live chat session from your account dashboard. This is the fastest path for questions about a specific transaction, a DANA or OVO top-up, or an account restriction.

Email Support

Send a detailed query to our support email address listed in your account settings. Include your account ID and the transaction reference for any wallet-related disputes.

Account Help Centre

The Help Centre inside your account covers common terms questions — from GoPay deposit limits to withdrawal verification steps — without needing to contact the team directly.

Common Questions About These Terms

These are the questions we actually get asked about our terms — covering your account rights, wallet rules, data access, and what happens if something goes wrong.

Yes. These terms apply to all deposit methods, including GoPay, OVO, and DANA. The payment rail does not change your rights or obligations under the agreement.

Yes. Send a written data request to our support email with your account ID. We will respond within the timeframe required by applicable Indonesian regulations.

You will see a notification on your next login. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Yes, if your account breaches these terms — for example, using a wallet not registered in your name — we may suspend or close it. You will receive a notification explaining the reason.

Where local Indonesian law conflicts with any part of these terms, local law takes precedence. Access to features also depends on whether local law permits it in your region.

Contact us via live chat or support email with your transaction reference and account ID. Our team reviews wallet disputes — DANA, OVO, or GoPay — and responds through your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.